IT Services
“Empowering your business through resilient infrastructure, seamless Azure transformation, and unmatched support because your uptime is our mission.“
In the digital era, your IT environment isn’t just a backend it’s a business-critical engine. At Primid defence, we help organizations scale confidently and securely, combining deep technical expertise with real-world experience across infrastructure, cloud, and enterprise IT support.
Our Offerings
- Infrastructure Design & Management
“Build once. Scale forever.”
We design and manage robust, scalable IT environments tailored to your business needs from small offices to enterprise-scale deployments.- Enterprise-grade infrastructure architecture
- Virtualization (VMware, Hyper-V)
- Storage and compute optimization
- Proactive system health monitoring
Result: A high-performance infrastructure that’s ready to grow with you.
- Cloud Migrations
“Your journey to Azure, simplified.”
We specialize in end-to-end Azure cloud migrations helping you move from legacy systems to modern, scalable cloud environments with minimal downtime.- Azure readiness assessments
- Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) migrations
- Azure security configuration & identity management
- Cost optimization and post-migration performance tuning
Result: A smooth transition to the cloud with the power and reliability of Microsoft Azure.
- Network Design & Real-Time Monitoring
“Fast. Secure. Always visible.”We create high-performance, secure networks built for today’s hybrid work and cloud-integrated environments and we don’t stop at design. Our real-time monitoring solutions provide full visibility and quick fault resolution.- Structured LAN/WAN design
- Secure VPNs, SD-WAN, and firewall integration
- Advanced real-time network monitoring tools (SNMP, NetFlow, Syslog)
- Alerts, analytics, and automated incident detection
Result: Peak network performance with 24/7 visibility and reliability.
- IT Helpdesk & Support Services
“Support that never sleeps.”Our 24/7 helpdesk ensures your team gets rapid assistance for any IT challenges, backed by SLA-driven resolution times and a skilled support team.- Multilevel support (L1–L3)
- Remote access and issue resolution
- SLA tracking and KPI dashboards
- Multichannel support: phone, email, portal, and chat
Result: Reduced downtime, faster solutions, and happier employees.
- Backup & Disaster Recovery
“Always protected. Always recoverable.”We implement automated backup strategies and disaster recovery plans to ensure that your business can bounce back from any disruption whether it’s cyberattack, hardware failure, or human error.- Full and incremental cloud/on-prem backups
- RTO and RPO-aligned recovery strategies
- Disaster recovery simulations
- Compliance-ready DR documentation
Result: Peace of mind with fast recovery and no data loss.
Our Focus
- High Uptime: We design systems to stay online always.
- Low Disruption: Migrations and updates without productivity loss.
- Continuous Improvement: We evolve your systems before problems arise.
“With unmatched expertise and relentless focus on performance, we turn your IT into a competitive advantage — not just a support system. Let’s shape a future where your systems never go down and your goals never stall.”
Frequently asked questions
1. What types of infrastructure do you support?
We support a wide range of IT infrastructure setups, including on-premises, hybrid, and fully cloud-based environments. Our team specializes in designing scalable systems using virtual machines, servers, firewalls, and enterprise storage solutions.
2. Do you offer 24/7 IT support?
Yes. Our IT Helpdesk operates around the clock with SLA-bound resolution times, covering everything from user issues and app crashes to major outages.
3. Can you assist with cloud migration?
Absolutely. We specialize in seamless Azure cloud migrations and will handle planning, configuration, data transfer, and post-migration optimization with minimal downtime.
4. What’s included in your Backup & Disaster Recovery service?
We set up automated backups (cloud or on-prem), test your recovery scenarios, and help define RTO/RPO strategies to ensure you’re prepared for any disruption.